Last updated: 29 June 2025
Billing Policy – AhliWeb.com
PT Ahli Web Internasional ("AhliWeb", "we", "our") issues this Billing Policy as part of the Agreement alongside the Terms of Service (ToS), Privacy Policy, and Acceptable Use Policy (AUP). Purchasing or renewing any Service constitutes acceptance.
Quick outline
- Scope & Hierarchy
- Billing Cycle & Invoices
- Payment Methods
- Currency, Taxes & Exchange Rates
- Overdue Accounts & Collections
- Refund & Money-Back Guarantee
- Upgrades, Downgrades & Add-ons
- Promotions, Coupons & Reseller Discounts
- Price Changes
- Chargebacks & Disputes
- Suspension & Termination for Non-Payment
- Collaborator Cost-Sharing
- Amendments & Contact
Syariah Principles
- No Riba – We do not charge or pay interest. All fees, including late fees, represent actual administrative or operational costs.
- No Haram Transactions – Payments related to activities deemed haram by credible fatwas are prohibited.
- Fairness & Transparency – Invoicing and refunds are executed with clear, upfront disclosure to avoid gharar.
- Conflict Resolution – If any clause conflicts with recognised Shariah rulings, parties will seek a Shariah-compliant amendment before legal remedies.
1. Scope & Hierarchy
- This Policy supplements the ToS. In the event of conflict, the ToS prevail except where this Policy explicitly overrides.
- Capitalised terms have the meaning given in the ToS.
2. Billing Cycle & Invoices
- Pre-paid Model – All Services are payable in advance for the chosen term.
- e-Invoices – Issued via e-mail and the Client Dashboard; no paper copies.
- Due Date – On or before the service start/renewal date. Automatic reminders: 14 days, 7 days, and 1 day before expiry.
3. Payment Methods
| Method | Details |
|---|---|
| Virtual Account / Bank Transfer | Unique VA per invoice via Duitku gateway (BCA, Mandiri, BNI, BRI, etc.). |
| Credit/Debit Card | Visa/MasterCard processed by Duitku/Xendit; PCI-DSS compliant. |
| QRIS / E-Wallet | OVO, DANA, GoPay, ShopeePay via Duitku. |
| International (SWIFT) | For annual plans ≥ USD 500; sender bears bank fees. |
Invoices are marked paid only once we receive gateway settlement confirmation.
4. Currency, Taxes & Exchange Rates
- Default billing currency: Indonesian Rupiah (IDR).
- Prices are exclusive of VAT (PPN) unless otherwise stated. VAT (currently 11%) is added at checkout.
- International clients may opt for USD/EUR billing; conversions use Bank Indonesia middle rate + 1.5%.
5. Overdue Accounts & Collections
| Days Past Due | Action |
|---|---|
| +1 | Friendly reminder e-mail. |
| +3 | Service suspended; access limited to billing portal. |
| +15 | Administrative late fee of 10% of the outstanding amount (minimum IDR 20 k) applied to cover manual handling and infrastructure overhead; this fee is an operational cost and not interest (riba). |
| +30 | Account terminated and data deleted; restoration subject to availability & IDR 150 k fee. |
6. Refund & Money-Back Guarantee
- 30-Day Guarantee – Applies only to Shared Hosting (non-promo).
- Exclusions – VPS, Reseller Hosting, Domain registration, SSL, Dedicated IP, Custom Projects, Promo Bundles.
- Breach or Abuse – Voids eligibility.
- Request Process – File a ticket to [email protected] or WhatsApp (+62) 895‑1338‑0400 within 30 calendar days. Approved refunds processed within 3 business days via original method or IDR transfer.
7. Upgrades, Downgrades & Add-ons
- Upgrades – Effective immediately upon pro-rated payment.
- Downgrades – Scheduled for next renewal; resources must fall within new plan limits 24 h before switch.
- Add-ons are co-terminous with the base plan unless specified.
8. Promotions, Coupons & Reseller Discounts
- Coupons cannot be stacked unless explicitly stated.
- Recurring discounts become void when you migrate server, change plan, or transfer ownership.
- Reseller tiers (Silver, Gold, Platinum) receive 10–25% off list price based on monthly commit volume.
9. Price Changes
We may adjust prices due to data-centre costs, currency fluctuation, or tax changes. Written notice will be given 30 days before renewal. Locked-in annual plans remain at the old rate until next billing cycle.
10. Chargebacks & Disputes
Filing a chargeback without first contacting AhliWeb is a breach of Agreement. Chargebacks result in immediate suspension and a IDR 250 k reactivation fee if resolved in our favour.
11. Suspension & Termination for Non-Payment
Services suspended for non-payment may be reactivated within 30 days upon settlement of all outstanding amounts plus late fees. After termination, data restoration is best-effort and subject to additional fees.
12. Collaborator Cost-Sharing
Joint projects defined in an SOW may include cost-sharing schedules. Each party is liable for its allocated share; overdue payments follow Section 5.
13. Amendments & Contact
We may update this Policy at any time. Material changes are communicated via e-mail/dashboard 14 days before taking effect.
Billing Department – PT Ahli Web Internasional
Jl. Sutan Syahrir Gg. Lombok I, RT 003, Madurejo, Arut Selatan, Pangkalan Bun, Kalimantan Tengah 74112, Indonesia
E-mail: [email protected]
WhatsApp: (+62) 895‑1338‑0400
© 2025 PT Ahli Web Internasional – All rights reserved.