Return & Exchange Policy

Last updated: 29 June 2025

Return & Exchange Policy – AhliWeb.com

Thank you for choosing AhliWeb.com, AhliWeb.co.id, AhliWeb.my.id, and all our affiliated services. Please note that:

1. General

All purchases, whether products or services, are considered final.
We do not accept returns or exchanges for any products or services once purchased.

2. Physical Products

No returns are accepted for both defective and non-defective products.
No exchanges are accepted under any circumstances.
All confirmed and paid product orders are final and non-cancellable.
We are only responsible for shipping the product as described on our website.

3. Services

For digital services, consultancy, training, or other service-based products, no refunds or exchanges are provided once the service has been delivered, started, or scheduled.
Payments made for services are non-refundable, except where legally required under Indonesian consumer protection laws.

4. Exceptions

In cases of technical error on our side (e.g., duplicate charge, system failure), please contact our support team at [email protected] or WhatsApp (+62) 895‑1338‑0400 for resolution.

By purchasing products or services from our website, you agree to this policy.